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CHPATER 4: Surveying on the customers

Appendix: the questionnaire

The questionnaire object of the job has been prepared in Italian, English and German language.
The Unitec customers have received copy of the same, in format Word and with language adapted, like attached to the mail of presentation of the operation.
It has been prepared also an Internet version of same, compilabile directly on-linens through login and password personal, she indicates to you on mail same and the different for every customer.
Approaching through Internet with the received indications, it was possible to directly visualize surveying in the more appropriate language, previously assigned in automatic rifle for every contact.

UNITEC D GmbH

SERVICES OF INTEGRATED SUPPLIES

SURVEYING ON THE SATISFACTION OF THE CUSTOMER

1- In which nation is situated its company?

Italy Germany other ...............

 

2- Of that dimensions are its company?

small (smaller turnover of € 10 million) averages (from 10 to 50 mil. €) large (from € 50 million)

 

3- In that unit works?

purchases they trades technical office

maintenance logistics other ...............

 

4- How many suppliers manage?

0-50 50-100 100-500 more than 500

 

5- From how much time she is Unitec customer?

0-1 year 1 - 3 years more than 3 years

 

6- As Unitec has known?

Internet through customers through suppliers through other companies siamo/eravamo supplying they historical customer they have been contacted other ...............

 

7- Which are, between following, the services that use mainly?

industrial brokeraggio support yards to the foreign country Netsourcing (e-procurement) integration supplies

outsourcing of supplyings (Business Process Outsourcing)

 

8- Which of following would be interested to use mainly in future?

industrial brokeraggio support yards to the foreign country Netsourcing integration supplies outsourcing of supplyings (BPO)

9- Which of our ulterior services know?

Coordination Specialistiche Maintenances

Coordination of supplyings like support to the external subfornitori

Analysis optimization of the management of the Warehouse Reciprocations

Buyer aggregation

Management repairs

Management emergencies

Virtual warehouse (material auxiliary)

Netsourcing (e-procurement)

Support Supplyings for Laboratories

Supply Chain Management in Outsourcing (material auxiliary/of consumption production/)

Supplying reduction park

Analysis Supplyings Reciprocations first equipment

Search of products compatibili/alternati to you

Administrative consolidation (reduction numero/quantitΰ invoices, verifications and payments)

International purchases

Reintegro automatic rifle of the supplyes in Warehouse

Reporting activity also on-linens

Business advising and reingegnerizzazione of the processes and the procedures of supplying

Advising ABC (Activity Based Costing)

 

10- C$r-with regard to the services that do not know, it would wish to receive ulterior information?

not

 

11- It knows that Unitec can fornirLe beyond 100.000 various products, of 5.000 marks international?

not

 

12- With which cadence it has used the Unitec services in passed (year 2003)?

giornalmente 2-3 times to week 1 time to week 2-3 times to the month 1 time to the month little times to the year

 

13- With which cadence it uses currently, medium, the Unitec services?

giornalmente 2-3 times to week 1 time to week 2-3 times to the month 1 time to the month little times to the year

 

14- With which cadence thinks to address to Unitec in future (year 2005)?

giornalmente 2-3 times to week 1 time to week 2-3 times to the month 1 time to the month little times to the year

 

15- Because purchase from Unitec?

courtesy of the staff efficiency and quality of the service

competitive prices you speed of the deliveries answer speed

cost reduction of management of supplyings other ...............

 

16- it has never found problems with the Unitec?

not

 

17- If yes, which in particular?

delays in the delivery wrong selling price

long times of answer wrong material

difficulty in carrying out the payments (es. cause wrong banking information)

contractual discordanze (which ............. ) other ..............

 

18- satisfied E' of as they have been resolved the problems finds to you? Why?

not

Because ............... .........................................................................................................

 

19- has been repeated the found error?

not

20- Considering 0 = not important, and 5 = a lot important, which importance attributes to: 0 1 2 3 4 5
answer speed

speed of reception of the offer

puntualitΰ of the deliveries

correctness of the deliveries

cordialitΰ of the staff

competitiveness of the prices

clarity and synthesis of the comunicaz.

 

21- Considering 0 = insoddisfatto, and 5 = a lot soddisf., which are its degree of soddisfaz. regarding: 0 1 2 3 4 5

answer speed

speed of reception of the offer

puntualitΰ of the deliveries

correctness of the deliveries

cordialitΰ of the staff

competitiveness of the prices

clarity and synthesis of the comunicaz.

 

22- Conosce and visits the situated Internet di Unitec ( www.unitec.it)

not

 

23- If yes, as it finds the situated one, second the following aspects?

Structure complex mean simple

Diagram optimal beautiful mediocre

Information immediate little immediate

 

24- Possiede the password for Netsourcing (www.netsourcing.it)

not

 

25- It would want to receive the password for Netsourcing?

not

 

26- Which improvements propose $R-with regard to the situated Unitec and/or to the Netsourcing service?

…………….……………………………………………………………………………………………………

 

27- With which modality it mostly forwards Its demands for offer and its orders?

Telephone Fax Email Netsourcing

 

28- If it did not buy from Unitec, which company would address?

Italian German other nation ...............

 

29- In order which reason?

greater reliability smaller shipping charges economic convenience diversification of the suppliers courtesy of the staff better infrastructures other .................

 

30- When not purchase from Unitec, to who addresses?

Italian company German company other ................

 

31- To who one addresses, in particular?

directly to the fornitore/costruttore retailers broker other ................

 

32- Which proposals suggest in order to improve the turned service to She?

…………….……………………………………………………………………………………………………

 

OPTIONAL ANSWERS

 

33- In a scale from 0 - for null interested to 3 - much inclined one, how much thinks to use, in future, the instruments and the potentialities that Internet offers?

0 1 2 3

 

34- I pray It to indicate:

 

Situated web of its company ................

 

Email of the contact persons ................ ................ ................

 

 


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